Frequently Asked Questions
Everything you need to know about your Gibson electronics experience.
What kind of warranty comes with my Gibson electronics?
All Gibson hardware includes a standard 12-month manufacturer warranty covering defects in materials and workmanship from the date of purchase.
How long does shipping take for premium audio gear?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for guaranteed 1-2 day delivery on most electronic items.
What is your return policy for opened electronic products?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
Do you offer technical support for setup and installation?
Yes, our dedicated Gibson Tech Team is available via live chat or phone from 9 AM to 6 PM EST to assist you with device pairing and configuration.
Are international power adapters included with my order?
Most of our electronics ship with region-specific power cables. Please check the 'What's in the Box' section on the product page for specific adapter details.
How can I track the status of my electronics shipment?
Once your order is processed, you will receive a confirmation email containing a tracking link to monitor your package in real-time.