Returns & Exchanges
At Gibson, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges on all authentic hardware. If you are not completely satisfied with your audio gear or accessories, we provide a streamlined process to ensure your setup is perfect.
Initiate Your Request
Log in to your Gibson account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your electronics in their original manufacturer packaging, including all cables, manuals, and protective inserts to ensure the item is not damaged during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, ensuring any previous shipping labels are fully covered or removed.
Inspection and Refund
Once our technicians receive and inspect your device for functionality and condition, we will process your full refund or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing